Terms & Conditions
Last updated: June 2026
1. Acceptance
By accessing or using the Veltenix platform you agree to these Terms and our Master Subscription Agreement. If you do not agree to these terms, you may not use the platform. These Terms constitute a legally binding agreement between you and Veltenix Systems Inc. Your use of the platform after any modifications to these Terms constitutes acceptance of the modified Terms.
2. Account & Eligibility
You must be an authorized representative of an organization to enter into these Terms. You represent that you have the authority to bind your organization to these Terms. You are responsible for safeguarding your account credentials and all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other breach of security.
3. License
Subject to payment and compliance, Veltenix grants a non-exclusive, non-transferable license to use the platform solely for internal business purposes. You may not sublicense, resell, or distribute the platform. The license is granted for the duration of your subscription and is subject to the terms and conditions of your subscription plan. All rights not expressly granted are reserved by Veltenix.
4. Acceptable Use
No reverse engineering, unauthorized benchmarking, or use that violates law or third-party rights. You may not use the platform for illegal purposes, to transmit malicious code, to violate the security of any network, or to interfere with other users' enjoyment of the platform. We may suspend access for material breach with notice, or immediately for egregious violations or security concerns.
5. Customer Data
You retain all rights in Customer Data. You grant Veltenix the rights necessary to operate the platform on your behalf, including the right to process, store, and transmit your data as required to provide the services. You represent that you have all necessary rights and consents to provide your data to us for processing under these Terms.
6. Intellectual Property
Veltenix retains all rights, title, and interest in the platform, software, algorithms, and all intellectual property developed by Veltenix. You retain all rights in your Customer Data. Any feedback, suggestions, or improvements you provide to Veltenix become our property and may be used to improve our services without compensation to you.
7. Confidentiality
Each party will protect the other's confidential information with the same care as its own (and no less than reasonable care). Confidential information includes all non-public information disclosed by one party to the other. This obligation survives termination of these Terms for a period of three years.
8. Service Level Agreement
We strive to maintain high availability and performance. Specific service level commitments are outlined in your subscription agreement. We are not responsible for downtime caused by factors beyond our reasonable control, including internet outages, third-party service failures, or force majeure events.
9. Warranty Disclaimer
The platform is provided "as is" except as expressly warranted in your subscription agreement. We do not warrant that the platform will be uninterrupted, error-free, or meet your specific requirements. We disclaim all warranties not expressly stated, including implied warranties of merchantability and fitness for a particular purpose.
10. Limitation of Liability
To the maximum extent permitted by law, neither party will be liable for indirect or consequential damages, including lost profits, data loss, or business interruption. Our total liability is limited to the fees paid by you in the twelve months preceding the claim. Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so these limitations may not apply to you.
11. Indemnification
You agree to indemnify and hold Veltenix harmless from any claims arising from your use of the platform, violation of these Terms, or infringement of third-party rights. We reserve the right to control the defense of any such claim at your expense. Your indemnification obligations survive termination of these Terms.
12. Termination
Either party may terminate for uncured material breach with 30 days notice. Upon termination your access ends and we will delete Customer Data per the agreement. You may terminate your subscription at any time by providing notice to us. We may suspend or terminate your access immediately for egregious violations, security concerns, or if required by law.
13. Governing Law
These Terms are governed by the laws of the State of California, USA, without regard to conflict of laws principles. Any disputes arising under these Terms shall be resolved in the federal or state courts located in Los Angeles, California. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
14. Dispute Resolution
We encourage amicable resolution of disputes. If a dispute cannot be resolved through good faith negotiation, either party may pursue mediation before initiating legal proceedings. This provision does not prevent either party from seeking injunctive relief in court for intellectual property infringement or other urgent matters.
15. Modifications
We may modify these Terms at any time with notice to customers. Material changes will be communicated at least 30 days before the effective date. Your continued use of the platform after the effective date constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you must terminate your subscription.
16. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its original intent.
17. Entire Agreement
These Terms, together with your subscription agreement and any applicable order forms, constitute the entire agreement between you and Veltenix regarding the platform. These Terms supersede all prior agreements, communications, and understandings relating to the subject matter hereof.
18. Contact
For legal inquiries, please contact us at contact@veltenix.com or write to: Veltenix Systems Inc., 811 Grand Ave, Suite 500, Los Angeles, CA 90017, USA. Attn: Ryan Anderson, Founder & CEO. For urgent legal matters, you may also contact legal@veltenix.com.